There are instances where everything in the email box needs to be forwarded and a copy needs to be retained. This can be achieved by setting the delivery options in Exchange.

• Log into the Global Admin account.
• Select Recipients > and the email box you are forwarding from.
• Highlight the email address and select the edit icon.
• Select Mailbox features > Scroll down to Mail Flow > View Details
• Enable forwarding needs to be checked > Browse to the address where the email will be forwarded. **You will need to add the external address to contacts if not already there.
• Check the “Deliver message to both forwarding address and mailbox”.
• Add limits if needed.